We bought this machine on Saturday
30th January 2010 and picked this particular one for a few reasons
#01 - it has an agitator
#02 - the brand name of 'Simpson', and
#03 - the overall dimensions as it had to fit in the laundry "cupboard"
in our unit
It was first used the following Monday ...... and then the fun
started !!
It's a bit noisy ...... way more than I expected
I immediately put the machine on 'pause' and rang Simpsons Customer
Care Department
The consultant listened to the washer over the phone and felt
that it was noisier than normal
With her permission, I rang Smithfield Electrics, their Service
Agent in Cairns
They suggested I go back to The Good Guys and ask for a replacement
washing machine
Which I did ... and it was delivered the same day !!
No complaints with any of the service or assistance I received
!!
So the second one was set up ...... and it makes the same level
of noise !!
It's not deafening, and maybe I over-reacted having had a completely
silent machine before
However, I feel it is something that Simpsons should make the
buyers aware of at the point of sale
If this had been pointed out to us, there would not have been
any need for the above exchange
Other than this, the machine performs as it should and is perfect
for our needs
