Date of installation
Friday 21st December 2007

Address of installation
Unit 23, Regency Gardens, Manunda

Name
Tanya Roneberg

*********************************

Our Daughter's Christmas Present seems to be having problems!!

Please let me tell you a story

Tanya bought her first home during 2007, and myself, wife, and son, Brett, decided to give her the remote control for her garage door as a Christmas Present

About a fornight ago, Brett rang your Company and arranged for the installation to be done yesterday at 9.00am - the last day you could do this type of thing before Christmas
Brett waited and waited - and no one turned up
He made a few phone calls, and in the afternoon the Manager/Owner came out and installed the control
He showed Brett how to work it, and everything was perfect!!

We had arranged for Tanya to stay away!!
The three of us went to her unit, and Brett showed us how it worked - again, perfect!!
He put the door up - he then put it down - and then put it up again while we cleaned the garage a bit

We had arranged for Tanya to arrive home at 5.30pm, so at about 5.20pm Brett went to close the door and get ready for the surprise

But then the problems started!!
...................the door would not go all the way down - it just stopped
...................the mechanism seems to be 'spinning' but no movement of the door
...................he tried to put it up again, and it went up after a bit of 'stuttering'
...................he unplugged it, hoping this would reset the control - still the same problem
...................he used the red-and-green cords to make sure everything was as it should be - same problem

None of us have a clue about how this operates, so we felt that the best thing to do was to unplug it and contact you

I want to assure you that the only door movements are as described above
We did not 'break it'!!

Then Tanya arrived
We had wrapped the remote control and gave this to her
"Merry Christmas, Tanya, but unfortunately it's not working!!"

We know about "Murphy's Law" and that "things happen"
We are not going to yell, scream and swear - but naturally we are very disappointed that this near-$500.00 gift has problems!!

Our request ...

Apparently your Company has closed down until the 14th January - that is three weeks away!!
Is it possible for someone to come out before then to reset the control ?
Today would be great, or even Monday!!
Whatever time suits you would suit us - someone would be there!!

Contact numbers
........Tanya - 0401655181
........Brett - 0407157524
........Sharon - 0419679537
........and our home number here at Trinity Beach is 40576043

I really hope you can help out and get this Present working properly!!

Regards
Geoff

Giesen Marlborough Sauvignon Blanc 2007 (New Zealand) The distinctive pungency and zest fruit flavours of Giesen, has captured the hearts of lovers of good Sauvignon Blanc internationally A nettle and gooseberry flavoured wine combined with a juicy, yet dry minerality Pale appearance with a fresh but neutral character on the nose Floral, green bean, white pepper character in this Sauvignon Blanc with medium weight entry and finish Tasting Notes Pale yellow in colour with a sunshiney yellow rim Bouquet shows lifted fresh and vibrant elements of ripe, sweet lemons and dried cut grass and herbs Marvelously perfumed with sweet gooseberry, more sweet aromas of fresh green garden-like herbs, and a distinctive dry pineappley character Fresh and vibrant ripe pip-fruit that unravel as the accomodatingly complex citrus flavours develop, a sliver of chalk to the texture, wide and tempestuous, juicy and succulent, punchy with satisfying fruit intensity Charmingly laden with classic nettle and gooseberry flavours on the palate, combined with dry, puckery orchard citrus flavours, a focused acidity along the ample length and a refreshing zest to the finish Judges Comments - Sydney Show It's a nice, middle of the road style of wine, a broad style but with good flavour in the finish A passionfruit and herb number Sweet, tart, tropical and lots of zingy acidity Nice acid support! The 2007 Growing Season This started with a wet spring with fortnightly rainfall leading to a poor flowering and fruit set but this was offset by the relatively high number of bunches per vine The weather improved from late January and turned into a long, drawn out Indian summer with a slightly earlier than average start of harvest Harvest of each block as it was ready with no weather pressure The juice was processed under anaerobic conditions and fermented cool in stainless steel tanks to preserve the fresh vibrant fruit inherent to Sauvignon Blanc, delivering a focused acidity and zest to the finished wine The Giesen was blended and fined, stabilised and carefully filtered Approx alcohol 13% Acid 7.8 g/L pH 3.32 Approx $15.00 per bottle

Good morning

My name is Tanya Roneberg and from the email above you will see that my brother brought a roller door opener for me for Christmas

The initial installation didn't work and yesterday it was fixed

There are still problems with the door
It goes up first time everytime but it doesn't go down the same way

Throughout the course of yesterday after it was "fixed" until I got home my brother, Brett, said that it worked fine

After my arrival home it took two presses of the remote to go down
I then headed out of the gym and it took about eleven times to go down
While I was out Brett tried it and it went down on the third time
When I came home it went down on the second time
This morning when I left for work it took eighteen tries to get the door down - I counted!

Each time it goes down a short distance (the distance is different each time) and then automatically goes up again

I would appreciate you looking into this matter as soon as possible
I would appreciate a call back this morning
My direct line at work is 40300586

I look forward to hearing from you

Regards, Tanya

PS - thanks for the wine, though I will wait until the door is working properly before enjoying it!

--------------------------------------------

Hi Geoff

Sorry about your daughter's Christmas pressy going 'a little pear shaped', but we appear to have remedied the problem satisfactorily?

I hope she will enjoy our token gift of apology

Kind regards

Jeff Hatswell (info@easylift.com.au)
Managing Director - The Easylift Group Pty Ltd

Reference
Roller Door Control installed for Tanya Roneberg - Unit 23, Regency Gardens, Manunda
Invoice #GD11646

Hi, and appreciate this follow up note

I spoke to Tanya yesterday after the final "sensitivity" adjustment was made by one of your installers and asked her how it was
...................Goes up perfectly!!
...................Goes down perfectly!!
...................Working smoothly!!

As I mentioned in my original note, it was a bit disappointing that it didn't work straight away and that your Company then went on the holiday break, but we all appreciated the immediate and excellant service as soon as your installers returned on the 7th January

It is still Christmas in Tanya's home!! ...... because she will be sitting down to enjoy her bottle of Giesen Marlborough Sauvignon Blanc 2007, compliments of EasyLift Cairns!!

Thank you!!

Regards, Geoff