Letter below, Proof of Purchase, and the Model DC14 - returned to Dyson on Monday 3rd March 2008 to:-

Reply Paid 83215

Dyson Vacuum Cleaners

8 - 10 Mangrove Lane

Taren Point

New South Wales 2229

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Reference Number - 304728

From:-

Geoff and Sharon Roneberg

Address:-

Unit 2

123 Trinity Beach Road

Trinity Beach

Queensland 4879

Telephone - 07 40576043

Postal Address:-

Post Office Box 62

Trinity Beach

Queensland 4879

Enclosed in Carton:-

1 x DC14HEPA Cleaner

1 x Low Reach Floor Tool (wrapped in bubble wrap)

3 x Tools - Stair, Brush and Crevice (wrapped in bubble wrap)

Serial Number:-

243AUA12507

Attached:-

Proof of Purchase dated 14th December 2007

Problem:-

In our home, we have what would be classed as normal, everyday type of low pile hardwearing carpet

While using the machine, the front will "dig in" and become almost impossible to push

We found the only way to successfully use the vacuum was to bend down until the handle was almost parallel to the floor, which, as you can imagine, was not "very nice"!!!

Also at times, the carpet will rise and become like a "wave in the ocean" in front of the machine

But the "digging in" is the major aspect of our complaint

As I said to your Telephone Consultant, the machine is not too heavy

Item Required:-

Sharon and I went in to Harvey Normans in Cairns on Saturday

We looked at every machine made by your Company, and have decided on the......DC18 Slim

I understand I will have to pay the difference in price on the two vacuums, plus the $50.00 fee mentioned by your consultant

Exchange Details and Price:-

When the consultant from Dyson rang to organise the delivery of the new machine, she advised that the $50.00 exchange fee was going to be waived ...... maybe there was "something broken" in the machine and the exchange was done under the warranty

So we paid the difference between what we had already paid for the DC14 ($650.00) and the retail price of the DC18 ($900.00) which was $250.00